ICE Understand first.
Build second. Automate last.
Every engagement follows the same sequence — whether it's a quick repair or a full automation build. Understand first. Build second. Automate last.
Understand the business ($99)
A 45–60 minute conversation — remote or on-site — focused on how your business actually operates: how money comes in, where customers come from, what wastes time, what gets dropped. Within 3 business days you get a written report whether or not you hire us for anything further.
Find the friction and the opportunities
The assessment produces a clear map of what's creating friction — repetitive manual work, scattered files, missed follow-ups, security exposure, scheduling gaps, knowledge trapped in one person's head. We identify quick wins and longer-term opportunities.
Prioritize what matters
Not everything needs to be fixed at once. We separate urgent problems from important ones, and filter by what you'll realistically implement. The goal is a clear, honest priority list — not an overwhelming project proposal.
Fix, secure, organize, or automate
We address what the diagnosis actually found — scoped and priced before any work starts. Whether that's a device repair, a security fix, a documentation system, or a custom AI workflow depends entirely on what step 2 surfaced.
Support and improve
Ongoing help when you need it — no retainer required, no dependency created. Everything ICE FIXIT builds is documented and handed off so you can own it and run it without us.
Most technology vendors skip the diagnosis entirely.
This model exists because technology recommendations made without understanding the business tend to be wrong — or right for the wrong reasons. The assessment gives ICE FIXIT a real picture of how the business operates before anything gets proposed or built. The result is technology that fits the actual situation, not a generic package applied to the wrong problem.
Start with the understanding, not the sale.
The $99 Assessment is a real diagnostic, not a sales call with a price tag. You get a written report either way. Ask a question first if you're not sure — that's a fine place to start.